Refund and Exchange

How to exchange:

You can change the size or color of your items. If you prefer to exchange it for another item

Exchanging an item bought on is very easy. Visit a Oture store that has the same department that the item belongs to, with your receipt, and hand over the original to receive the new one.

Special conditions:

Due to their special features, some of our items have to fulfill certain criteria to be returned:

  1. Swimwear: must include the hygiene sticker
  2. Underwear: underwear items may not be exchanged or returned except for tops, bodysuits, and vests from the Kids’ section kept in their original packaging
  3. Accessories: must be returned with the original packaging intact
  4. Fragrances: must be returned in the original sealed packaging
  5. Cosmetics: must be returned in the same packaging and in original condition.

Cancellation or Refund:

The refund will be made via the same payment method used to make the purchase.
Except for orders paid for by Cash on Delivery for which refunds shall be made via bank transfer.

Bank Cards purchases (Credit/Debit) will be refunded against the Bank Card (Credit/Debit) used for the original purchase.  If you wish to be refunded CASH, you can request your return directly to one of our stores.

You will receive an email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.