Oture 1PC Embroidered Self Jaquard Light Green

How to exchange: You can change the size or color of your items. If you prefer to exchange it for another item Exchanging an item bought on otureshop.com is very easy. Visit a Oture store that has the same department that the item belongs to, with your receipt, and hand over the original to receive the new one. Special conditions: Due to their special features, some of our items have to fulfill certain criteria to be returned: Swimwear: must include the hygiene sticker Underwear: underwear items may not be exchanged or returned except for tops, bodysuits, and vests from the Kids’ section kept in their original packaging Accessories: must be returned with the original packaging intact Fragrances: must be returned in the original sealed packaging Cosmetics: must be returned in the same packaging and in original condition. Cancellation or Refund: The refund will be made via the same payment method used to make the purchase. Except for orders paid for by Cash on Delivery for which refunds shall be made via bank transfer. Bank Cards purchases (Credit/Debit) will be refunded against the Bank Card (Credit/Debit) used for the original purchase. If you wish to be refunded CASH, you can request your return directly to one of our stores. You will receive an email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.